Arrival and Departure: On the day of arrival your room is available from 2:00 pm. Please notify us if you will be arriving after 7:00 pm. We request that you check out by 10:30 am on your day of departure. Luggage storage and showers are available on your day of arrival/departure.
For better holiday planning
You can breakfast with us from 7:30 am to 9:30 am, and refresh yourself with snacks in the afternoon from 3:30 pm to 5:00 pm (included with half-board).
Dinner starts at 7:00 pm. Please join us in the restaurant no later than 7:30 pm.
The wellness area is open for you from 3:00 pm to 7:00 pm.
Room number: We are not able to guarantee you your floor, location and room number within your specified room category. We will endeavour to fulfil your wishes.
Smoking: We are a non-smoking hotel. You are welcome to smoke outside.
Booking: Bookings and reservation are only binding after getting our confirming letter and when we have your credit card number + expiry date for guarantee.
Cancellation: There is no right to cancellation in the sense of the consumer protection code. Cancellation is unpleasant for everyone: for you, for us, and for guests who would have liked to have come.
The following cancellation charges apply:
Up to 31 days prior to the agreed arrival date we charge 25% of the total amount = deposit just payed (Caparra confirmatoria) with credit card.
Within 30 to 3 days prior to the booked arrival date we charge 70% of the total amount
In the case of late arrival, early departure or no-show, the booked days confirmed in writing will be charged at 90% of the daily hotel price. Any deposit will be taken into account but will not be reimbursed! We therefore recommend private cancellation insurance.
Covid19 cancellation conditions:
No cancellation fees for travel restrictions due to Covid19 (border closure when entering Italy, red zone South Tyrol). Payments that have already been made will be credited for a next stay or fully refunded. All other reasons for cancellation are subject to the general cancellation conditions. (*)
Trip cancellation insurance (*)
Payment: Cash payments are permitted in Italy up to 1,999.00 Euro. You can pay your hotel bill by credit card (Visa, Mastercard) and EC card, or by arranging a direct bank transfer prior to arrival.
Cassa Raiffeisen Valli di Tures e Aurina
From 1 January 2014 the local tourist tax* per guest per night must be levied by the respective accommodation provider and supplied to the municipality.
In addition to the daily hotel prices a tourist tax of 1.70 Euro per person (from 14 years) per day is payable locally.
* statutory tourist tax („Gemeindeaufenthaltsabgabe“, LG No. 9 dated 16.05.2012)