Arrival and Departure: On the day of arrival your room is available from 2:00 pm. Please notify us if you will be arriving after 7:00 pm. We request that you check out by 10:30 am on your day of departure. Luggage storage and showers are available on your day of arrival/departure.

For better holiday planning

You can breakfast with us from 7:30 am to 9:30 am, and refresh yourself with snacks in the afternoon from 3:30 pm to 5:00 pm (included with half-board).
Dinner starts at 7:00 pm. Please join us in the restaurant no later than 7:30 pm.
The wellness area is open for you from 3:00 pm to 7:00 pm.

Room number: We are not able to guarantee you your floor, location and room number within your specified room category. We will endeavour to fulfil your wishes.

Smoking: We are a non-smoking hotel. You are welcome to smoke outside.

Booking: Bookings are only binding after written confirmation and if the required deposit has been received within 10 days after we have provisionally confirmed your booking.

Cancellation: There is no right to cancellation in the sense of the consumer protection code. We do, however, permit cancellation subject to the following terms:
In the case of late arrival, early departure or no-show, the booked days confirmed in writing will be charged at 80% of the daily hotel price. Any deposit will be taken into account but will not be reimbursed! We therefore recommend private cancellation insurance.

Payment: Cash payments are permitted in Italy up to 3,000.00 Euro. You can pay your hotel bill by credit card (Visa, Mastercard) and EC card, or by arranging a direct bank transfer prior to arrival.
Bank details:
Cassa Raiffeisen Valli di Tures e Aurina
IBAN: IT63Z0828558422000301007700
BIC/SWIFT: RZSBIT21040

Local tax*:
From 1 January 2014 the local tourist tax* per guest per night must be levied by the respective accommodation provider and supplied to the municipality.
In addition to the daily hotel prices a tourist tax of 1.70 Euro per person (from 14 years) per day is payable locally.
* statutory tourist tax („Gemeindeaufenthaltsabgabe“, LG No. 9 dated 16.05.2012)